Pair Endpoint Returning HTTP 500 Errors

Incident Report for iTero API

Resolved

This incident has been resolved.

Posted Aug 21, 2026 - 16:00 UTC

The root cause has been identified and the team is actively monitoring the behavior.

Posted Aug 20, 2026 - 11:00 UTC

Requests to the Pair endpoint may result in HTTP 500 errors.
Our team is actively investigating the root cause and working to restore normal service.

Posted Aug 19, 2026 - 23:22 UTC

This incident affected: iTero API V2.